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Operations and returns

Delivery did not finish? See why and continue.

OSTOOLAK keeps the recorded attempt facts with the shipment.

Driver appOSTOOLAK illustrative preview — sample data
9:41Today’s route●●●
Remaining8
Delivered12
COD heldSAR 2,460
Location confirmedNext stopRiyadh · Al Narjis · 2.4 km

Customer confirmed the destination through the secure link

#10438 · Noura AlsubaieSAR 286 due on delivery
Call customerRequest location
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Assign, then confirm receipt

Assignment allows review; custody moves only after pickup confirmation.

Follow shift movement

The driver organizes confirmed stops into a route while management reviews the latest location and update time. When an order becomes the next stop, that customer can follow the delivery leg.

Record the visit outcome

The driver records the outcome, reason and note.

Update location without erasing the original

A one-time link supports confirmation or an updated location and note.

Follow the return until receipt

A return completes only after warehouse receipt; money remains separate.